What is Rezo?

Rezo is a conversational AI startup that is revolutionising the customer service automation industry. The company was founded by the husband-wife duo of Manish and Rashi Gupta, who have deep experience in data science and machine learning.

What does Rezo do?

Rezo offers proprietary ML & NLP powered automation tools for customer engagement across various platforms, including Voice, Email & Chat. The company primarily caters to Insurance, Logistics, Automobile, Travel & Education industries. Rezo automates both pre-sales and post-sales interactions across different channels to help businesses save time and improve customer engagement.

Why this Industry?

The customer service automation industry is expanding rapidly, growing at about 30% CAGR. This industry is becoming increasingly important for businesses as they look to improve customer engagement and reduce costs. The trend towards automation and AI-powered solutions is expected to continue in the future, making Rezo's product highly relevant and in-demand.

Rezo's product is targeted towards businesses across various industries, including Insurance, Logistics, Automobile, Travel & Education. The total addressable market for Rezo's product is $9.4 Billion in 2024

Why we invested?

The company has been able to onboard big brands like Maruti Suzuki etc very early in their journey which is a testament to their product

Dexter Angels believes that the customer service automation industry is poised for significant growth in the future. The trend towards automation and AI-powered solutions is expected to continue, making it an attractive space for investment.

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